Tweet Pin It You don’t hear nearly enough about emotional intelligence in college or on-the-job training, and you certainly don’t hear much about its impact on social media marketing. What is emotional intelligence? According to my favorite encyclopedia (Wikipedia, of course), EI is “the ability to identify, assess, and control the emotions of oneself, of others, and of groups.” In other words, it measures one’s ability to come into a new or familiar situation and harness the ...